Thank you for visiting the Dermalume® Website, we hope to provide you with all you need during your visit. In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website.
We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. If you have any further questions regarding the terms and conditions of our site, please contact us or consult the customer FAQS.
Ownership of Rights:
All rights and copyright in this website are licenced or owned by Dermalume®. Any use of this website or contents including the aesthetic its information, graphics, headers, button icons, photographs, content, image rights, sounds, music, video, audio or text of this website, including copying or storing it in whole or sections, other than for your own personal use is prohibited without our permission. You may not modify, delete or post anything on this website for any purpose.
Modifications to Terms and Conditions:
This Site is created and controlled by Dermalume® in the State of Victoria, Australia. Therefore, our Terms and Conditions are governed by the laws of the Commonwealth of Australia as well as, where applicable, the State of Victoria. By using this Site, you will conform to any jurisdiction of the courts of Victoria and Australia and agree that any legal action will only be commenced under these circumstances. The Site is available only to people who can form legally binding contracts under applicable law.
Accuracy of information:
We take all accountable care to ensure that all details, descriptions, images and prices of Products appearing on the Site are correct at the time when the relevant information is entered onto the system. However, to the extent permitted by applicable law, we do not warrant that the Product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although We aim to keep the Site as up to date as possible, the information, including Product descriptions, appearing on this Site at a particular time may not always reflect the Product exactly at the moment you place an Order.
Price and payment
Product prices and delivery fees are in Australian dollars and include GST. Delivery fees will be indicated separately on the Site and before Order completion. The price will be as quoted on our (Dermalume®) website, except where there is an obvious error. We will take care to ensure that all prices quoted on the Site are accurate, but errors may occur. We (Dermalume®) cannot confirm the price of a Product until Your Order is accepted. If We discover an error in the price of any Product You have ordered, we will inform You as soon as possible and You may reconfirm the Order at the correct price or cancel it. If We are unable to contact You, the Order will be treated as cancelled and if You have already paid for the Product You will receive a full refund. Payment can be made by credit card (Visa, Mastercard or American Express), PayPal or ALIPAY. By using and verifying a credit card, you confirm that the card being used is in your ownership. The amount payable will be debited from Your account when Your Order is accepted by. Our bank account must be irrevocably credited with the amount due before We will deliver the Products to you.
In order to make purchases through this Site, you will be requested to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details. By entering your payment details you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
Promotions, discounts, offers, giveaways, multi-buys and promotional codes (collectively “Promotions”) are valid for the specified time period and may only be used once unless otherwise stated. One-time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions. Promotions do not apply to already discounted Products, or to delivery, gift wrapping, GST or duties or similar services, unless otherwise stated. Promotions cannot be applied retroactively to previously placed Orders or to Orders that are placed after the Promotion has ended. For Promotions requiring a minimum Order value, charges for delivery and/or the cost of any gift included with a purchase do not count towards the minimum Order value. If You purchase Products with a Promotion and return the Products within 14 days of the date of purchase, we will issue You a credit or refund at the promotional price. If the Promotion has expired, it cannot then be applied to a replacement or future Order. However, if the return results in the Order value falling under the minimum amount for the Promotion, the discount will be removed. This will not apply to like for like exchanges. If You return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future Order. Promotional Products are available only while stocks last. We do not issue rain checks for Products that are not in stock. We can, at Our sole discretion, extend or terminate a Promotion at any time. We have no obligation to advise You of an incomplete Order and will not be accountable for the return of any Product ordered incorrectly. By claiming a promotional offer on Your Order, you agree that You have understood the terms and conditions of that Promotion.
Sale are valid for the specified time period. To receive Sale pricing, you must complete your purchase during the specified time period of the sale. Adding Products to Your shopping bag does not constitute a completed purchase. A sale Product is any Product that is not priced at the full recommended retail price (‘RRP’). ‘% off’ refers to the amount deducted from the RRP. Sale pricing is as marked, unless otherwise stated. A Sale offer may be restricted to online purchases or in store purchases, or may be available for online and in store purchases. Please refer to the respective terms and conditions specific to the Sale event. Sales cannot be used in conjunction with any other offer, unless otherwise stated, and Sale pricing cannot be applied to an Order that has already been completed. If you purchase Products during a Sale event and return those Products we will issue you a credit or refund at the Sale price/ price of your transaction. If the Sale has expired, it cannot then be applied to a replacement or future Order. This will not apply to like for like exchanges. Sale discounts do not apply to delivery, gift wrapping, GST or duties or similar services, unless otherwise stated. Sale pricing cannot be applied retroactively to previously placed Orders or to Orders that are placed after the Sale has ended. Sale Products are available only while stocks last. We do not issue rain checks for Products that are not in stock. We can, at Our sole discretion, extend or terminate a Sale at any time. We have no obligation to advise You of an incomplete Order and will not be accountable for the return of any Product ordered incorrectly. By purchasing Sale Products, you agree that You have understood the terms and conditions of that Sale.
Promotional codes are only available for use online at Dermalume.com.au, unless otherwise stated. To qualify for the promotion, you must meet the purchase criteria and enter the promotion code at the checkout. You must redeem the offer by the date stated on the promotional code. You may only redeem a promotional code once and cannot use it in conjunction with any other offer. Promotional codes are applied to the Product value and exclude delivery or cost any other cost of sale, unless otherwise stated.
Exchanges and returns
Change of mind
If You change Your mind about Your purchase, we may offer You a refund or exchange of the Products if:
(a) You have satisfactory proof of purchase;
(b) the Products are unopened and in saleable condition;
(c) You seek the refund or exchange within 14 days of Your receipt of the Products; and
(d) You return the Products to Us for refund or exchange at Your cost.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major defect and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. If You consider that the Products are faulty, damaged or incorrect (not what you ordered), you should contact us online with an online enquiry with details of the Product and the fault or damage within a reasonable period of time. You are responsible for returning the Product to us. Upon receipt of the returned Product, we will fully examine it and notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. The refund or replacement will take place as soon as possible and, in any case, within days of the day We confirmed to You via e-mail that You are entitled to a refund or replacement for the faulty Product. If there is a major defect with the Product, or if the incorrect Product has been delivered, you may choose a refund or exchange. Where Products are damaged through misuse or abnormal use, we will not provide a refund or exchange. These Terms are in addition to, and do not affect, your other statutory rights and remedies which are available to You under the Australian Consumer Law.
General terms for delivery
If You are not available to accept delivery, you may appoint a representative to accept delivery. The representative must be over 18 years of age and capable of receiving delivery on Your behalf. You agree that We may rely on Your representative’s instructions as if they were Your own. On delivery, the Courier may require You or Your representative to provide them with proof of identity or age. We may not make delivery of the Products if the person receiving the Products is unable or unwilling to provide satisfactory evidence of proof of identity or age. You or Your representative may be required to sign a delivery form to confirm delivery. If You refuse to sign the delivery form, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay additional delivery fees. You must tell Us in advance if the Courier is likely to have difficulty delivering the Products to the Delivery Address. Where You have not provided ‘Authority to Leave’, the Courier will be deemed to have delivered the Products when the Courier obtains from You or Your representative confirmation of receipt of the Products (including a signature on the Courier’s manifest or scanner). If You have not provided ‘Authority to Leave’ and there is no one available at the Delivery Address to accept delivery, or for any other reason delivery cannot take place, the Courier will handle and store the Products until the delivery is completed. You may be charged additional fees for any redelivery. Once delivered, please ensure the Products match Your Order. You must let Us know promptly about any damaged, missing and incorrect Products by making an online enquiry on our website under our Contact us section
Limitations of Liability:
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites; (e) any inaccuracies or omissions in Content, or (f) events beyond our reasonable control. You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, relate to: (a)your breach or non-observance of any term of these Terms and Conditions; (b) any breach or inaccuracy in any of your representations or warranties; or your use of the Site