Privacy Policy

Privacy Policy

Charming Woods Pty Ltd (“we/us”) recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise. This Privacy Policy sets out the basis on which we collect and process your personal data through your use of our website, and/or signing up for newsletters and other marketing activities either in store or online.

Please also visit our Terms and Conditions section. A link to these terms can be found at the bottom of our website.

Collecting information about you

Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:

To process transactions and deliver products to you
To communicate with you
To maintain our business records and to otherwise run our business
For purposes disclosed to you and to which you have consented
Or purposes that you would otherwise reasonably expect, and
For any other purposes required or permitted by law

PERSONAL INFORMATION COLLECTION STATEMENT

Charming Woods and its related companies (Charming Woods, we, us, our) collect your personal information so that we can process your orders and provide our products to you, interact with you and otherwise operate our business.

We collect your personal information directly from you. You have the right to refuse to provide us with some or all of your personal information, however this may prevent us from processing your orders and delivering products to you.

Cookies

Cookies are used on this website to collect information on how you use the site. Most web browsers are set to accept cookies. When you visit www.dermalume.com.au our servers along with Google Analytics and other third party programs track and record information that your browser sends. This data may include: your IP address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours.

This information does not identify an individual, and is only used for the purpose of aggregating and analysing information in order to improve our product offering and user experience, store what’s in your shopping basket and ensure our marketing is relevant.

If you do not wish to receive any cookies you may set your browser to refuse cookies. Please note; if you do not accept cookies, you may have difficulty using some site functions.

Payment information

When you place an order with us online you will provide information such as your name, delivery address, and contact details. We use this information to identify and process your order. When a purchase is made through our website customer credit card details are collected at each order. This information is not stored by us in any format.

Secure online payment

There are a number of payment methods you can use when purchasing products from our website. Where you are directed to a third party website their privacy policy will govern the use of your information.

The payment process through our website is protected by industry standard encryption.

Disclosing information

We do not disclose personal information about you to advertisers. Instead, advertisers may give us advertisements and tell us the kind of audience they wish to reach. We then take the advertisement and displays it to users who are most likely to have an interest in the product or service.

In order to operate the website or deliver a service we may sometimes share your personal information with a service partner. We will not otherwise disclose your personal information to other companies without your explicit consent.

Privacy Policy

Our Privacy Policy contains information about how you may access the personal information that we hold about you, seek correction of such information if you believe it to be incorrect and how you may complain about a breach of our privacy obligations and how we will deal with such a complaint.

Changes to this policy

Charming Woods may make changes to this Privacy Policy from time to time, without notice to you. The up-to-date version of our Privacy Policy is on our website.

We may use your personal information to provide you with information about products and services that may be of interest to you. You may opt out of receiving this information at any time by contacting us using the details set out below.

We are always very happy to answer any questions you may have regarding privacy or security, via our contact form on our contact page or by email at customercare@dermalume.com.au