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Terms & Conditions

Terms and Conditions: Issued by Charming Woods Pty Ltd.

This Terms and Conditions document governs the use of Dermalume (Dermalume Australia) Online Service (the Service) including shopping and participation in promotions run by Dermalume. You can access the Terms and Conditions at any time from the bottom of any page of the site.

Please read our terms and conditions carefully, as making a purchase or becoming a member signifies acceptance of these terms.

Products displayed on the site shopping areas can be purchased using a secure online Visa and MasterCard transaction facility or alternatively via PayPal or Alipay. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

For your own security and peace of mind, we cannot take orders via phone.

If you click on links and banners on that take you to third-party websites, you will be subject to their privacy policies. Charming Woods cannot be held responsible for the actions of any third-party websites.

Charming Woods does not hold onto cardholder information. For full information on our privacy and security measures, please visit our F&Q. 

In order to complete a purchase you will be asked to register as a member of or checkout as a guest. By registering as a member you will be able to purchase Dermalume products without re-entering your personal details.

By submitting an order, you agree to be bound by these terms and conditions.

We reserve the right to cancel orders at any time. Wholesale orders via our website will not be accepted.

All promotions, sales and codes will finish on the specified date according to AEST.

Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Amendments to orders can be made by contacting Dermalume customer care team via email or telephone and speaking with someone who will then receive permission to change the order. If an order has already been dispatched we will not be able to exchange the product.

Order must be paid for in full prior to delivery.

Orders can only be placed with by persons with capacity to contract who are over the age of 18.

Sign Up and Safe 10%: Cannot be used in conjunction with any other offer. First purchase only. 

Billing and Payment information

When you place an order with us online you will provide information such as your name, delivery address, and contact details. We use this information to identify and process your order. When a purchase is made through our website customer credit card details are collected at each order. This information is not stored by us in any format. 

Secure online payment

There are a number of payment methods you can use when purchasing products from our website. Where you are directed to a third party website their privacy policy will govern the use of your information.

The payment process through our website is protected by industry standard encryption.

Disclosing information

We do not disclose personal information about you to advertisers. Instead, advertisers may give us advertisements and tell us the kind of audience they wish to reach. We then take the advertisement and displays it to users who are most likely to have an interest in the product or service.

In order to operate the website or deliver a service we may sometimes share your personal information with a service partner. We will not otherwise disclose your personal information to other companies without your explicit consent.


This document defines the terms and conditions that will apply to users of the website and related sites (together, the website), and to consumers buying Dermalume products online from the website (together, you or your).

By accessing or attempting to use this website, you acknowledge that you have read and agree to be bound by these Terms and Conditions. These Terms and Conditions may be amended from time to time, and amendments will be displayed on the website. By your continued use of the website following such amendments, you will be deemed to have agreed to the amendments.

Terms & Conditions